Terms of Order


Orange Packets charges GST on Net Taxable Value (Gross Price after Discount) @ 18 % as per the current HSN Code regulations mentioned below:


Food preparations not elsewhere specified or included (deleted w.e.f 14/11/2017 : i.e. Protein concentrates and textured protein substances, Sugar-syrups containing added flavouring or colouring matter, not elsewhere specified or included; lactose syrup; glucose syrup and maltodextrine syrup, Compound preparations for making non-alcoholic beverages, Food flavouring material, Churna for pan) inserted w.e.f : [other than roasted gram, sweetmeats, batters including idli/dosa batter, namkeens, bhujia, mixture, chabena and similar edible preparations in ready for consumption form, khakhra, chutney powder, diabetic foods].


Weekdays: Orders placed before 7PM will ship the next day, excluding Saturdays. Orders placed after 7PM will ship the day after next.Public holidays may be an exception.

All orders will ship through ground courier unless otherwise decided for special destinations. The shipment charges shall appear on your invoice as per actuals.

Order Modifications

It’s a little difficult to modify or cancel an order once it gets into processing. You may still reach out to us at health@orangepackets.com and we will see if there’s a possibility.

Bulk/Volume Orders

We entertain bulk deliveries. The modalities can be worked out on acase-to-case basis.


Orange Packets cherry picks the product of high quality before offering them to our customers. If something still goes wrong with your order, we would be happy to accept a return within 2 days from the date of delivery. Please initiate a return by sending us an email at health@orangepackets.com. In case of damaged or tampered packages, or products not in the right condition, please share a video so that we can involve the right team to handle your issues.

All complementary products that came with the product need to be returned with the order. The combo products need to be returned together, unless wrongly shipped.

Send the product in original condition and packaging as part of the return package. Acceptance shall be at the discretion of Orange Packets if any tags/labels or seals have been tampered with.

Return Logistics:

Based on your location we shall arrange a pick-up if available. In rare cases where it is not, we shall try our best to arrange an alternate mode.


The order amount shall be credited back to you in the form of a credit note within ten working days after the receipt of the product at our premises.